82% Automation.
One Agent. 6 Channels. 24/7.
How a leading mobility provider in the DACH region transformed its customer communication from 48-hour wait times to under 3-second response times — with a single autonomous AI agent.
Client Confidentiality Protocol
Due to strict NDAs, we do not name the client in this public analysis. All data originates from a live production system at a leading mobility provider in the DACH region (As of: 2026). These are real production metrics, not demo numbers.
The curse of success.
The client is a high-growth mobility scaleup. The problem? When you grow exponentially, your inbox explodes linearly along with it.
The team was excellent, but overwhelmed. The consequence: An average response time of 24-48 hours. That's not a service problem, it's a math problem. Humans don't scale. Code does.
Time-To-First-Response (TTFR) Analysis
"The time gap where customers go to the competition."
Meet the System.
We didn't install a "chatbot". Chatbots are dumb. We built a deeply integrated AI instance.
The Salesman
The bot doesn't wait for questions. It sells. Showing product interest? It generates dynamic links to inventory, checks availability, and pre-qualifies the lead. Sunday at 11 PM.
The Lawyer
Credit rejections are sensitive. The system explains the process, requests missing documents, and calms the customer. Objective, precise, immediately.
The Guardian
The AI doesn't sleep. It monitors online review platforms. In case of danger, it alerts management. Before the shitstorm starts.
The bot was just the beginning.
We are building the OS.
After the chat channel was up to 81% automated, the client asked us to apply the same logic to more complex channels. We don't automate everything at once. We use the 'Crawl-Walk-Run' principle.
"SolvraONE does not sell bots. We sell the gradual abolition of manual work."
What they say about FRED.
The client. The end customers. The industry.
"If FRED were a human employee, he'd deserve 'Employee of the Month' — every month. He works 24/7, never complains, and gets better every week."
Leading Mobility Provider · DACH Region
Real WhatsApp messages from end customers
"Insanely well done FRED. Good night!" 🏆
After AI reveal · WhatsApp"Top support. Is this AI or is someone sitting behind the phone? 😂"
Didn't realize it was AI · WhatsApp"Wow, that was fast 👍🏻 Curious if the other provider responds as quickly as you 😉"
Sets FRED as benchmark · WhatsApp"I've seen over 20 chatbot implementations in recent years — most are glorified FAQ search engines. This is fundamentally different. The agent understands context, autonomously accesses systems, and resolves cases that other bots wouldn't even recognize."
Conversational AI · 8+ Years Experience